CUSI Payment Services Bluefin
Maintenance Notification:
CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:
· Payment Services: Payments may fail to process or post to the UB
Maintenance Objectives:
· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.
What to Expect:
· Downtime: While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness. The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.
5:00am-6:00am Eastern
6:00am-7:00am Central
7:00am-8:00am Mountain
8:00am-9:00am Pacific
Contact Information:
If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.
We appreciate your patience and understanding throughout the maintenance process.
The scheduled maintenance on 6/26 for the Relay Server has been postponed to July. We will provide updates regarding the exact date and time of the maintenance as soon as they are confirmed.
If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.
Over the past 30 days, customers in the Bluefin North group have experienced intermittent delays in their payout emails. The responsibility for sending these payout/settlement emails lies solely with Bluefin and First Data, and we are currently awaiting their resolution of the issue.
CUSI does not have control over the timing or delivery of these emails to the utilities.
Typically, utilities receive their payout/settlement emails early in the morning, allowing them to reconcile promptly upon starting their day. However, due to the ongoing issues with Bluefin, these emails are sometimes being sent out hours later than expected, and in some cases, even at the end of the workday. This delay is causing significant inconvenience and disruptions in the reconciliation process for the utilities in Bluefin North.
Bluefin is working diligently to resolve this issue as quickly as possible. CUSI sincerely apologizes for any inconvenience this has caused our customers. We appreciate your patience and understanding during this time.
We will provide updates as they become available.
Relay Server Maintenance Notification:
CUSI will perform scheduled maintenance on our relay server to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:
· Electronic Payment Processing - Payments will be temporarily unavailable during the one-hour maintenance window starting on 5/26/2025 at 9:00 PM CST.
Maintenance Objectives:
· We are conducting this maintenance to implement critical infrastructure upgrades aimed at enhancing overall speed and performance.
What to Expect:
· Downtime: Approximately 1 hour
Contact Information:
If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.
We appreciate your patience and understanding throughout the maintenance process.
Relay Server Maintenance Complete:
The scheduled maintenance has been successfully completed. All systems are now fully operational. We appreciate your patience and understanding during this time.
If you experience any issues, please contact our support team at techsupport@cusi.com
Thank you for your continued trust in our service.