All Systems Operational
CUSI Customer Web Portal (CWP 2.0) - Microsoft Azure Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure - South Central US Data Center Operational
Microsoft Azure - Eastern US Data Center Operational
Microsoft Azure - North Central US Data Center Operational
Microsoft Azure - Western US Data Center Operational
CWP ? Operational
90 days ago
100.0 % uptime
Today
Payment Services Operational
90 days ago
99.98 % uptime
Today
Bluefin Payment Systems ? Operational
90 days ago
99.96 % uptime
Today
CUSI Payment Services - Powered by Stripe ? Operational
90 days ago
100.0 % uptime
Today
CUSI Payment Relay Server ? Operational
90 days ago
100.0 % uptime
Today
Communication Server - Twilio Operational
Twilio SMS Operational
Twilio MMS Operational
Twilio Messaging Channels Operational
Twilio Studio Operational
Twilio TwiML Operational
Twilio Queue Operational
Mobile Meter Reading - MMRS ? Operational
90 days ago
100.0 % uptime
Today
CUSI Email Services - Powered by SendGrid ? Operational
SendGrid SMTP Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - This issue is currently resolved and stabilized.
May 13, 08:26 CDT
Monitoring - We have identified the issue and have the following response from Bluefin. This is not an issue with CUSI billing software; Bluefin has made another update in which clearing cache should resolve in-house card payment processing issues.

Please take the following steps to resolve this issue:

https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache#:~:text=using%20Internet%20Explorer-,Internet%20Explorer,key%2C%20click%20the%20Refresh%20button

Note: This link only works on non IE browsers (Safari, Chrome, Firefox).***

For IE browsers: You should manually clear the cache. Please reach out to CUSI Technical Support if you are in need of assistance.

May 12, 15:40 CDT
Investigating - There is currently a widespread issue with one of CUSI's merchant services providers – Bluefin. At this time, it seems to only impact payments attempted through the billing software. If your utility is experiencing these issues, we encourage you to use your Customer Web Portal or Inbound IVR system to accept card payments at this time. This page will be updated when the status returns to 'Normal.'
May 12, 13:18 CDT
May 12, 2022
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.