All Systems Operational
SMS and IVR Communications
Operational
Twilio SMS
Operational
Twilio MMS
Operational
Twilio Messaging Channels
Operational
Twilio Studio
Operational
Twilio TwiML
Operational
Twilio Queue
Operational
IVR Tech
Operational
Notifications and status of third party integration IVR Tech.
CUSI Payment Services
Operational
CUSI Payment Services - Powered by Stripe
Operational
Credit card processing with CUSI's Payment Services utilizing Stripe as a backend processor
CUSI Payment Relay Server
Operational
Facilitates credit card processing through CUSI software, including UMS, CBSW, CWP, Pay-By-Text, and Payment Kiosks
CWP - Payments
Operational
Anything that affects the payment page of CWP
Plaid Integration
Operational
Plaid integration with CWP that works with E-Checks and ACH for end users.
Bluefin Payment Provider
Operational
The component group for our Bluefin customers. This component will be used to identify, communication, and update on all issues related to Bluefin payments and processing.
Bluefin - Hosted Payment Form
Operational
The hosted payment form for Bluefin, typically In-House Credit Cards and Kiosk payments.
Bluefin Payment Systems
Operational
Credit card processing via Bluefin Payment Systems
Mobile Meter Reading - MMRS
Operational
CUSI mobile meter reading hosted application
CUSI Mobile Service Orders
Operational
The CUSI out-of-the-box work asset management solution.
CUSI Customer Web Portal (CWP 2.0) - Microsoft Azure Cloud Infrastructure
Operational
Also known as "CWP 2.0", this customer web portal is built on top of Microsoft Azure's Cloud Framework.
Microsoft Azure - South Central US Data Center
Operational
Microsoft Azure - Eastern US Data Center
Operational
Microsoft Azure - North Central US Data Center
Operational
Microsoft Azure - Western US Data Center
Operational
CWP
Operational
Our customer facing client portal for customers to review bills and make payments.
UMS
Operational
Email Communications
Operational
The component pertaining to email configuration and setup within UMS.
CUSI Email Services - Powered by SendGrid
Operational
CUSI mass email service
SendGrid SMTP
Operational
SendGrid API
Operational
Cloud Hosting
Operational
NetApp
Operational
Environment provided by CUSI for customer cloud hosting needs.
Azure Virtual Desktop
Operational
Third-Party Integrations
Operational
Vanco Integration
Operational
AMI Partners
Operational
Badger Analytics
Operational
Sensus Analytics
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.