Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 2024 - 17:00 CST
Investigating - We're currently investigating reports of a potential service interruption with Stripe credit card processing and gateway reconciliation. We apologize for any inconvenience and will post another update as soon as we learn more.
Feb 22, 2024 - 14:17 CST
SMS and IVR Communications Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
Twilio MMS Operational
Twilio Messaging Channels Operational
Twilio Studio Operational
Twilio TwiML Operational
Twilio Queue Operational
IVR Tech ? Operational
90 days ago
100.0 % uptime
Today
CUSI Payment Services Operational
90 days ago
99.76 % uptime
Today
CUSI Payment Services - Powered by Stripe ? Operational
90 days ago
100.0 % uptime
Today
CUSI Payment Relay Server ? Operational
90 days ago
99.95 % uptime
Today
CWP - Payments ? Operational
90 days ago
99.98 % uptime
Today
Plaid Integration ? Operational
90 days ago
100.0 % uptime
Today
USA E-Pay Operational
90 days ago
95.47 % uptime
Today
Bluefin Payment Provider ? Operational
90 days ago
99.91 % uptime
Today
Bluefin - Hosted Payment Form ? Operational
90 days ago
99.91 % uptime
Today
Bluefin Payment Systems ? Operational
90 days ago
99.91 % uptime
Today
UB4 ? Operational
90 days ago
100.0 % uptime
Today
Mobile Meter Reading - MMRS ? Operational
90 days ago
100.0 % uptime
Today
CUSI Mobile Service Orders ? Operational
90 days ago
100.0 % uptime
Today
CUSI Customer Web Portal (CWP 2.0) - Microsoft Azure Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure - South Central US Data Center Operational
Microsoft Azure - Eastern US Data Center Operational
Microsoft Azure - North Central US Data Center Operational
Microsoft Azure - Western US Data Center Operational
CWP ? Operational
90 days ago
100.0 % uptime
Today
UMS Operational
Email Communications ? Operational
CUSI Email Services - Powered by SendGrid ? Operational
SendGrid SMTP Operational
SendGrid API Operational
Cloud Hosting Operational
90 days ago
100.0 % uptime
Today
NetApp ? Operational
90 days ago
100.0 % uptime
Today
Azure Virtual Desktop Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.96 % uptime
Today
Vanco Integration Operational
90 days ago
99.96 % uptime
Today
AMI Partners Operational
Badger Analytics Operational
Sensus Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 22, 2024

Unresolved incident: Stripe Electronic Credit Card Processing Delays.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - This issue with the relay server has been resolved. Thank you for your commitment to CUSI. We truly appreciate your business and look forward to continuing to provide you with the best service possible.

Sincerely,
CUSI Technical Support

Feb 12, 13:35 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 12:55 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 12:50 CST
Investigating - We’re currently investigating reports of a potential service interruption with our payment relay server. We apologize for any inconvenience and will post another update as soon as we learn more.
Feb 12, 12:08 CST
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.