Service Under Maintenance
CUSI Payment Services Operational
90 days ago
99.99 % uptime
Today
CUSI Payment Services - Powered by Stripe ? Operational
90 days ago
99.98 % uptime
Today
CUSI Payment Relay Server ? Operational
90 days ago
100.0 % uptime
Today
CWP - Payments ? Operational
90 days ago
99.98 % uptime
Today
Plaid Integration ? Operational
90 days ago
100.0 % uptime
Today
Bluefin Payment Provider ? Operational
90 days ago
99.56 % uptime
Today
Bluefin - Hosted Payment Form ? Operational
90 days ago
99.92 % uptime
Today
Bluefin Payment Systems ? Operational
90 days ago
99.21 % uptime
Today
Mobile Meter Reading - MMRS ? Operational
90 days ago
100.0 % uptime
Today
CUSI Mobile Service Orders ? Operational
90 days ago
100.0 % uptime
Today
CUSI Customer Web Portal (CWP 2.0) - Microsoft Azure Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure - South Central US Data Center Operational
Microsoft Azure - Eastern US Data Center Operational
Microsoft Azure - North Central US Data Center Operational
Microsoft Azure - Western US Data Center Operational
CWP ? Operational
90 days ago
100.0 % uptime
Today
SMS and IVR Communications Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
Twilio MMS Operational
Twilio Messaging Channels Under Maintenance
Twilio Studio Operational
Twilio TwiML Operational
Twilio Queue Operational
IVR Tech ? Operational
90 days ago
100.0 % uptime
Today
UMS Operational
Email Communications ? Operational
CUSI Email Services - Powered by SendGrid ? Operational
SendGrid SMTP Operational
SendGrid API Operational
Cloud Hosting Operational
90 days ago
100.0 % uptime
Today
NetApp ? Operational
90 days ago
100.0 % uptime
Today
Azure Virtual Desktop Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Vanco Integration Operational
90 days ago
100.0 % uptime
Today
AMI Partners Operational
Badger Analytics Operational
Sensus Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 20, 2023

No incidents reported today.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Resolved - The Bluefin email issue has been resolved at this time.

Thank you for your commitment to CUSI. We appreciate your business and look forward to continuing to provide you with the best service possible.

CUSI Technical Support

Mar 10, 12:48 CST
Monitoring - A fix has been implemented and we are monitoring the results. We will provide additional updates as soon as we confirm this issue has been resolved.
Mar 9, 14:35 CST
Update - We are still working to resolve this issue with Bluefin. We will provide additional updates as soon as we have more information.
Mar 8, 16:56 CST
Investigating - We're currently investigating reports of a potential service interruption with customers receiving emailed Bluefin Transaction receipts. We apologize for any inconvenience and will post another update as soon as we learn more.
Mar 8, 10:38 CST
Mar 9, 2023
Mar 8, 2023
Mar 7, 2023
Resolved - CUSI Clients experienced a brief connectivity issue when attempting to process Electronic Payments.
Service functionality has been restored at this time. The outage was approximately 21 minutes between 1:54PM and 2:15PM CST.

If you have received calls about failing payments during this time, please have them try again.

Thank you for your commitment to CUSI. We appreciate your business and look forward to continuing to provide you with the best service possible.

Thank you,

CUSI Technical Support

Mar 7, 14:26 CST
Update - We are continuing to investigate this issue.
Mar 7, 14:03 CST
Investigating - We are currently investigating an issue processing electronic payments within the CUSI software. We will post updates as soon as they become available.
Mar 7, 14:00 CST
Mar 6, 2023

No incidents reported.