Delayed Bluefin Batch Settlement

Informational

Delayed Bluefin Batch Settlement

Status: Closed
Date:
End:
Duration: 6 days 22 hours 8 minutes
Affected Components:
CUSI Payment Services Bluefin
Affected Groups:
CUSI
Update

CUSI has been made aware that some Bluefin batches intended to settle on December 23rd were delayed. You may notice your batches for December 23rd were not settled until December 26th.

What Happened:
On Tuesday, December 23rd, Fiserv (the processor behind the Bluefin gateway) had multiple batches fail to settle. While most batches settled as expected, a subset of batches did not.

As of this time, this has been resolved and deposits have been made, as expected. You may notice more than one notification for settlements on December 26th. This is due to the batch from December 23rd having to be sent back through for processing on December 26th.

Investigating

Status: Investigating

Issue:
CUSI has identified an issue related to Bluefin batch settlement times. While the previous settlement delay from December 23rd has been resolved, we have observed that batch settlement times for some customers (primarily those on the Bluefin North platform) were inadvertently changed by the processor from 11:20 PM Central to 8:20 PM Central as of December 26th.
Impact:
Customers may experience difficulty reconciling settlements due to this unexpected time change.
Current Action:
CUSI is actively working with Bluefin to determine the cause of this adjustment and to revert the settlement times to their correct schedule.

If you are having trouble reconciling payments during this time frame, please use the 8:20pm Central Time to reconcile payments in the Gateway Reconciliation Tool. This would be effective 12/26 until further notice.

Next Update:
CUSI will provide additional information as soon as it becomes available.

Update

Monitoring:  Bluefin has implemented a resolution.  Impacted customers have been restored to the original 11:20 PM Central Time schedule.

Root Cause: When Bluefin force-closed rejected batches with Fiserv on December 26th, the default setting was inadvertently enabled on impacted accounts.

For reconciling payments in the gateway reconciliation tool for the past week, please use the following times (converted to your specific time zone):
12/25 at 11:20pm CT - 12/26 at 8:20pm CT
12/26 at 8:20pm CT - 12/27 at 8:20pm CT
12/27 at 8:20pm CT - 12/28 at 8:20pm CT
12/28 at 8:20pm CT - 12/29 at 8:20pm CT
12/29 at 8:20pm CT - 12/30 at 11:20pm CTPayments are back to settling at the expected time of 11:20pm CT and should be batching as expected at this time.

Thank you for your patience while we work to fully resolve this issue.

Resolved

Status: Resolved

Issue Summary:
CUSI identified an issue where Bluefin batch settlement times were inadvertently changed from 11:20 PM CT to 8:20 PM CT for some customers (primarily on the Bluefin North platform) starting December 26th. This caused potential reconciliation challenges for impacted customers.

Resolution:
Bluefin has implemented a fix, and all impacted customers have been restored to the original settlement schedule of 11:20 PM Central Time. Payments are now batching and settling as expected.

Root Cause:
The time change occurred when Bluefin force-closed rejected batches with Fiserv on December 26th. During this process, a default setting was inadvertently enabled on affected accounts, resulting in the temporary adjustment to 8:20 PM CT.

Customer Action:
For reconciliation of payments during the affected period, please use the following time ranges (converted to your local time zone):

  • 12/25 at 11:20 PM CT – 12/26 at 8:20 PM CT
  • 12/26 at 8:20 PM CT – 12/27 at 8:20 PM CT
  • 12/27 at 8:20 PM CT – 12/28 at 8:20 PM CT
  • 12/28 at 8:20 PM CT – 12/29 at 8:20 PM CT
  • 12/29 at 8:20 PM CT – 12/30 at 11:20 PM CT

Current Status:
No further action is required. Settlement times have returned to normal, and monitoring confirms stability.

Thank you for your patience while we worked to resolve this issue.

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