Relay Server Maintenance
Relay Server Maintenance
2025-07-22T10:00:00.0000000Z
2025-07-22T10:00:00.0000000Z
Maintenance Notification:
CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:
· Payment Services: Payments may fail to process or post to the UB
Maintenance Objectives:
· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.
What to Expect:
· Downtime: While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness. The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.
7:00am-8:00am Mountain
8:00am-9:00am Pacific
Contact Information:
If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.
We appreciate your patience and understanding throughout the maintenance process.
2025-07-22T11:00:00.0000000Z
2025-07-22T11:00:00.0000000Z
We are pleased to announce that the scheduled maintenance
for the relay server was successfully completed as of 6:00am CST. We will continue to closely monitor the relay server and electronic payment processing and provide any necessary updates..
Maintenance
Details:
- Maintenance Start Time: 5:00am CST
- Duration: 1 hour
- Affected Services:
- Relay Server
What We
Achieved:
During this maintenance window, we implemented several critical performance and security updates.
Current
Status:
All services are now fully operational. You should
experience normal performance and functionality.