Potential Bluefin Payment Processing Outage

Informational

Potential Bluefin Payment Processing Outage

Status: Closed
Date:
End:
Duration: 5 hours 26 minutes
Affected Components:
CUSI Payment Services Bluefin
Affected Groups:
CUSI
Update

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

Bluefin has reported on https://status.bluefin.com/ a potential issue affecting their payment processing platform

  • Start Time: 9:16am CST

  • Impact: Users might not be able to make payments

  • Estimated Resolution: TBD

CUSI will provide updates as soon as possible. Thank you.

Identified

At 10:11 AM CST, Bluefin identified the root cause of the current processing outage and is actively working on a resolution.

We will continue to monitor the situation closely and provide updates as progress is made. Thank you for your patience and understanding while we work toward full resolution.

Monitoring

As of 2:09 PM CST, Bluefin has implemented a fix and are now actively monitoring the results to ensure stability.

While CUSI believes the issue is no longer presenting errors, Bluefin has not yet officially confirmed full resolution.

We will continue to monitor the situation closely and provide additional updates as progress is made. Thank you for your patience and understanding.

Resolved

CUSI is announcing that the tasks executed related to Bluefin outage have successfully addressed the issues as of 2:09pm CST on 9/12/2025.

Details of the Issue:

  • Issue Start Time: 9/12/2025 at 9:25am CST

  • Duration: 4 hours 44 minutes

  • Affected Services:

    • Bluefin Card Processing

Resolution Steps:

  • Diagnosis: CUSI and Bluefin quickly diagnosed the issue.

  • Action Taken: Bluefin implemented the following actions to resolve the issue:

    • Software Traffic Redirect

  • Verification: After applying the fixes, CUSI and Bluefin thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

  • CUSI will continue to monitor the services closely to ensure stability.

  • If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

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