CWP Server Error in Application

Incident

CWP Server Error in Application

Status: Closed
Start:
End:
Duration: 6 hours 6 minutes
Affected Components:
CUSI Payment Services Stripe CUSI Payment Services Bluefin
Affected Groups:
CUSI
Investigating

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating an issue affecting CWP.

  • Start Time: 9/22/2025 at 8:51am CST

  • Impact: Users may be unable to log into CWP

  • Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Update

CUSI is still experiencing errors with the CWP application. Our technical team is actively investigating the issue and working diligently to resolve it as quickly as possible.

CUSI understands the impact this may have on your work and appreciate your patience during this time and will continue to provide updates as more information becomes available.

Thank you for your understanding and support.

Monitoring

CUSI is announcing that a resolution is now being deployed across CWP instances to address the application error. Our technical team is making made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status:

  • Resolution Deployed: A configuration change in Azure has been applied to CWP

  • Monitoring: CUSI is closely monitoring the performance and functionality to ensure that the issue has been fully resolved.

Actions Taken:

  • The technical team has identified and is addressing the cause of the disruption.

  • Mitigation measures have been put in place to prevent recurrence.

  • Continuous monitoring is being conducted to track performance and detect any anomalies.

Next Steps:

  • Monitor Closely: Please be vigilant and report any irregularities or issues you may encounter.

  • Feedback: Feedback is crucial during this monitoring phase. If you notice any problems, please contact our technical support team immediately.

  • Updates: CUSI will provide regular updates on the status and any further actions required.

Resolved

CUSI is announcing that the tasks executed related to the CWP application error have successfully addressed the issues as of 2:47 pm CST.

Details of the Issue:

  • Issue Start Time: 9/22/2025 at 8:51am CST

  • Duration: 5 hours 56 minutes

  • Affected Services:

    • CWP

Resolution Steps:

  • Diagnosis: CUSI quickly diagnosed and identified an issue with the Azure configuration.

  • Action Taken: CUSI implemented the following actions to resolve the issue:

    • CUSI deleted the Azure CWP configuration and let it repopulate.

  • Verification: After applying the fixes, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

  • CUSI will continue to monitor the services closely to ensure stability.

  • If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

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