Electronic Payment Server Unscheduled Maintenance at 2:00 PM CST
Electronic Payment Server Unscheduled Maintenance at 2:00 PM CST
2025-12-05T20:00:00.0000000Z
2025-12-05T20:00:00.0000000Z
Maintenance Notification:
CUSI will perform unscheduled maintenance at 2:00 PM CST to enhance our systems' performance and reliability. During this time, the following services may be unavailable or experience brief issues:
· Payment Services: Electronic Payments May Fail to Process or Post
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Maintenance Objectives
- Boost Performance : Tune systems and optimize configurations for faster processing.
- Reduce Latency: Identify and fix bottlenecks in network and data flow.
- Increase Speed: Streamline workflows and apply updates for quicker operations.
Contact Information:
If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.
CUSI appreciates your patience and understanding throughout the maintenance process. We will continually communicate updates throughout this event.
2025-12-05T21:38:00.0000000Z
2025-12-05T21:38:00.0000000Z
Now Monitoring
CUSI has successfully completed the unscheduled maintenance that began at 2:00 PM CST. The maintenance objectives—enhancing system performance and reliability—have been achieved. All services are now fully operational.
Summary of Maintenance Goals Achieved:
- Boosted Performance: Systems tuned and configurations optimized for faster processing.
- Reduced Latency: Network and data flow bottlenecks identified and resolved.
- Increased Speed: Workflows streamlined and updates applied for quicker operations.
Gateway Reconciliation reporting accuracy and payment posting to accounts may be delayed.
In the meantime, please do not attempt to import payments into Utility Billing. The auto-reconciler will run over the weekend, and you will need to verify that all payments have successfully imported. We expect full functionality to be restored by Monday, December 8, at 6:00 AM CST. CUSI will continue to monitor throughout the weekend.
We appreciate your patience and understanding during this process. If you experience any issues or have questions, please contact our support team at techsupport@cusi.com.
Thank you for your continued trust in CUSI.
2025-12-10T14:06:00.0000000Z
2025-12-10T14:06:00.0000000Z
Status: Resolved
CUSI has successfully completed the unscheduled maintenance that began at 2:00 PM CST on December 5, 2025. All systems are now fully operational, and we are actively monitoring to ensure continued stability.
The maintenance objectives—enhancing system performance and reliability—have been achieved. We tuned system configurations for faster processing, resolved network and data-flow bottlenecks to reduce latency, and streamlined workflows to increase overall speed.
We appreciate your patience and understanding during this process. If you experience any issues or have questions, please contact our support team at techsupport@cusi.com. Thank you for your continued trust in CUSI.