Maintenance Notification:

From 5am-9am CST on January 12 for CENTRAL time zones and on January 13 for EAST/WEST time zones, CUSI will perform scheduled maintenance to enhance our systems' performance and reliability. During this time, the following services may be unavailable or experience intermittent issues:

• CWP: Users may briefly be unable to log in and Quick Pay may be inaccessible.

Maintenance Objectives:

• Performance Improvements: Improve stability of the CWP platform

What to Expect:

• Expected Downtime: Minimal

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

 CUSI appreciates your patience and understanding throughout the maintenance process.

CUSI performed scheduled maintenance on:

Maintenance Notification:

CUSI will perform unscheduled maintenance at 2:00 PM CST to enhance our systems' performance and reliability. During this time, the following services may be unavailable or experience brief issues:

· Payment Services:  Electronic Payments May Fail to Process or Post

• Maintenance Objectives

  • Boost Performance : Tune systems and optimize configurations for faster processing.
  • Reduce Latency: Identify and fix bottlenecks in network and data flow.
  • Increase Speed: Streamline workflows and apply updates for quicker operations.

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

CUSI appreciates your patience and understanding throughout the maintenance process.  We will continually communicate updates throughout this event. 

Now Monitoring

Status: Resolved

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating a payment processing latency issue.
Starting around 10:00 a.m. CST on 12/1/2025, it was reported that slow or stalled transactions were occurring across both the Customer Web Portal (CWP) and in-house payment systems.

• Customer Web Portal (CWP): Users are reporting that clicking the Pay button caused the page to spin indefinitely and eventually time out.
• In-house Payments: Users are experiencing delays with the Hosted Payment Form (HPF), including slow loading and significant lag when entering credit card details—characters appeared only after a noticeable delay.

• Start Time: 12/1/2025 around 10:00am CST

• Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Resolved: Payment Processing Latency Issue

CUSI is pleased to inform you of an enhancement to the eCheck funding process that was implemented yesterday morning at approximately 6:00 AM.

Summary of the Update:

• eCheck payments will continue to batch daily, but the funding timeline to deposit to your bank has been significantly reduced.
• This improvement aligns eCheck processing more closely with credit card deposits, eliminating the previous 5+ day delay.

Please Note:

• This update does not apply retroactively. As a result, you may observe some recent eCheck transactions being funded before older transactions from last week. This is expected behavior.
• We anticipate that all deposits will normalize within the next week, considering the upcoming holiday period.

We appreciate your understanding and cooperation as we continue to enhance your payment experience. Should you have any questions or require assistance, please contact our support team at techsupport@cusi.com.

Thank you for your continued partnership.

CUSI is aware that some Stripe eCheck payments initiated before the server update on November 24th have not yet been deposited. We are actively working to resolve this issue and ensure all missing payouts are completed as soon as possible.

What Happened:
On Monday, November 24th, CUSI updated the Stripe server to improve eCheck deposit timelines. While most transactions processed as expected, a subset of payments that were in progress before the update did not fund as intended.

Our team is diligently addressing this and will provide updates as soon as the situation is fully resolved.

CUSI is announcing that a resolution has been successfully deployed to address the Stripe payout issue. Our technical team has made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status: Monitoring

Summary:
The transfer process for all previously unpaid eCheck transactions has been successfully completed. These deposits are expected to be received within 1–2 business days.

Details:

• Due to Stripe’s batching process, previously unpaid transactions may be combined with today’s payments and deposited together.
• The Payout Report will include the original transaction date for each payment.
• No further action is required on your part.

Impact:
There should be no disruption to normal operations. However, the combined deposits may appear as a single lump sum in your account.

Next Steps:
Monitor your account for deposits over the next 1–2 business days. If you have questions, please contact our support team at techsupport@cusi.com.

Apology:
CUSI sincerely apologizes for any inconvenience this may have caused and appreciate your patience.

Maintenance Notification:

CUSI will perform scheduled maintenance on November 24, 2025 at 6:00 AM CST to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience brief issues:

·         Stripe Payment Services: Stripe payments may briefly fail to process or post to the UB

• Stripe Server Update
  • Fixed the Active Disputes widget so it now shows only disputes that require a response, instead of all disputes from the past 18 months.
  • This ensures users see relevant and actionable information.
• Reduced E-Check Funding Delays
  • Optimized processes to minimize delays in e-check funding, improving overall transaction speed.
• Correction to Stripe Daily Payout Report
  • The report now correctly displays the previous day’s date, ensuring accurate reporting for daily payouts.

What to Expect:

·         Downtime: Very Minimal, if any

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

We appreciate your patience and understanding throughout the maintenance process.

CUSI is announcing that the scheduled maintenance for the Stripe server was successfully completed as of 6:36 AM CST.

Maintenance Details:

• Maintenance Start Time: 6:00 AM CST

• Affected Services:

• • Stripe Server

What CUSI Achieved:

During this maintenance window, CUSI implemented several critical updates:

• • Stripe Server Update
    • Fixed the Active Disputes widget so it now shows only disputes that require a response, instead of all disputes from the past 18 months.
    • This ensures users see relevant and actionable information.
  • Reduced E-Check Funding Delays
    • Optimized processes to minimize delays in e-check funding, improving overall transaction speed.
  • Correction to Stripe Daily Payout Report
    • The report now correctly displays the previous day’s date, ensuring accurate reporting for daily payouts.

Current Status:

All services are now fully operational. Application users should experience normal performance and functionality.

Thank You:

CUSI appreciates your understanding and patience during the maintenance period. If you encounter any issues or have questions, please get in touch with our support team at techsupport@cusi.com

📣 Summary

Stripe is currently experiencing a delay in payouts to a subset of connected accounts in the United States. These payouts were originally scheduled to land on November 5, 2025, but have been delayed by one business day.

🔍 Current Status

• Issue Identified: Yes
• Root Cause: Internal processing issue within Stripe's payout system
• Fix in Progress: Yes
• Estimated Resolution: November 6, 2025 (end of business day)

🛠️ What We’re Doing

CUSI is monitoring the situation closely and will provide updates as they become available.

📬 Stay Updated

CUSI sincerely apologizes for the inconvenience this delay may have caused. We understand the importance of timely payouts and are committed to resolving this as quickly as possible. We will continue to post updates here until the issue is fully resolved. If you have any questions, please contact techsupport@cusi.com.

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating an issue affecting CWP.

• Start Time: 9/22/2025 at 8:51am CST

• Impact: Users may be unable to log into CWP

• Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

CUSI is still experiencing errors with the CWP application. Our technical team is actively investigating the issue and working diligently to resolve it as quickly as possible.

CUSI understands the impact this may have on your work and appreciate your patience during this time and will continue to provide updates as more information becomes available.

Thank you for your understanding and support.

CUSI is announcing that a resolution is now being deployed across CWP instances to address the application error. Our technical team is making made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status:

• Resolution Deployed: A configuration change in Azure has been applied to CWP

• Monitoring: CUSI is closely monitoring the performance and functionality to ensure that the issue has been fully resolved.

Actions Taken:

• The technical team has identified and is addressing the cause of the disruption.

• Mitigation measures have been put in place to prevent recurrence.

• Continuous monitoring is being conducted to track performance and detect any anomalies.

Next Steps:

• Monitor Closely: Please be vigilant and report any irregularities or issues you may encounter.

• Feedback: Feedback is crucial during this monitoring phase. If you notice any problems, please contact our technical support team immediately.

• Updates: CUSI will provide regular updates on the status and any further actions required.

CUSI is announcing that the tasks executed related to the CWP application error have successfully addressed the issues as of 2:47 pm CST.

Details of the Issue:

• Issue Start Time: 9/22/2025 at 8:51am CST

• Duration: 5 hours 56 minutes

• Affected Services:

  • CWP

Resolution Steps:

• Diagnosis: CUSI quickly diagnosed and identified an issue with the Azure configuration.

• Action Taken: CUSI implemented the following actions to resolve the issue:

  • CUSI deleted the Azure CWP configuration and let it repopulate.

• Verification: After applying the fixes, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

• CUSI will continue to monitor the services closely to ensure stability.

• If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating an issue affecting electronic payment posting.

• Start Time: 9/15/2025 at 11:25am CST

• Impact: Electronic Payments are failing to post back to the billing system

• Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

CUSI is announcing that a resolution has been successfully deployed to address electronic payment processing. Our technical team has made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status:

• Resolution Deployed: The CUSI relay server is now successfully registering payments and returning accurate status updates. Postback responses are being delivered correctly, and the payment relay server has resumed normal operation. Users should no longer experience delays or issues processing payments.

• Monitoring: CUSI is closely monitoring the performance and functionality to ensure that the issue has been fully resolved.

Actions Taken:

• The technical team has identified and addressed the cause of the disruption.

• Mitigation measures have been put in place to prevent recurrence.

• Continuous monitoring is being conducted to track performance and detect any anomalies.

Next Steps:

• Monitor Closely: Please be vigilant and report any irregularities or issues you may encounter.

• Feedback: Feedback is crucial during this monitoring phase. If you notice any problems, please contact our technical support team immediately.

• Updates: CUSI will provide regular updates on the status and any further actions required.

CUSI is announcing that the tasks executed related to electronic payment processing have successfully addressed the issues as of 1:51pm CST.

Details of the Issue:

• Issue Start Time: 9/15/25 at 11:34am CST

• Duration: 2 hours 17 minutes

• Affected Services:

  • CUSI Relay Server

What Happened:

The issue was caused by a processing delay in the relay server, which temporarily impacted the registration of payments and delivery of postback responses. The server has now recovered, and payment processing has resumed normal operation.

Resolution Steps:

• Diagnosis: CUSI quickly diagnosed the issue, identifying the issue with CUSI's relay server.

• Action Taken: CUSI implemented the following actions to resolve the issue:

  • CUSI has confirmed that all critical services—including payment processing, relay server operations, and security protocols—are functioning at optimal levels.

• Verification: After confirming the resolution, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

• CUSI will continue to monitor the services closely to ensure stability.

• If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

Maintenance Notification:

CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

· Payment Services:  Payments may fail to process or post to the UB

Maintenance Objectives:

· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.

What to Expect:

· Downtime:  While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness.  The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

We appreciate your patience and understanding throughout the maintenance process.

We are pleased to announce that the scheduled maintenance for the relay server was successfully completed as of 6:00am CST.  We will continue to closely monitor the relay server and electronic payment processing and provide any necessary updates..

Maintenance Details:

• Maintenance Start Time: 5:00am CST
• Duration: 1 hour
• Affected Services:
• Relay Server 

What We Achieved:

During this maintenance window, we implemented several critical performance and security updates.

Current Status:

All services are now fully operational. You should experience normal performance and functionality.

Thank You:

Maintenance Notification:

CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

· Payment Services:  Payments may fail to process or post to the UB

Maintenance Objectives:

· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.

What to Expect:

· Downtime:  While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness.  The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.

      5:00am-6:00am Eastern
6:00am-7:00am Central
7:00am-8:00am Mountain
8:00am-9:00am Pacific

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

We appreciate your patience and understanding throughout the maintenance process.

The scheduled maintenance on 6/26 for the Relay Server has been postponed to July. We will provide updates regarding the exact date and time of the maintenance as soon as they are confirmed.

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.