[Upcoming]

Maintenance Notification:

CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

· Payment Services:  Payments may fail to process or post to the UB

Maintenance Objectives:

· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.

What to Expect:

· Downtime:  While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness.  The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.

6:00am-7:00am Central
7:00am-8:00am Mountain
8:00am-9:00am Pacific

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

We appreciate your patience and understanding throughout the maintenance process.

Maintenance Notification:

CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

· Payment Services:  Payments may fail to process or post to the UB

Maintenance Objectives:

· Relay Server: This update will ensure that duplicate responses from the gateway/UB are not processed if a response for a payment has already been received.

What to Expect:

· Downtime:  While the update process is designed to result in minimal to no downtime, we have allocated structured monitoring windows for each region to ensure stability and responsiveness.  The rollout, slated to begin at 5:00am CST, will be staggered by U.S. time zones to ensure targeted support and efficient monitoring.

      5:00am-6:00am Eastern
6:00am-7:00am Central
7:00am-8:00am Mountain
8:00am-9:00am Pacific

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

We appreciate your patience and understanding throughout the maintenance process.

The scheduled maintenance on 6/26 for the Relay Server has been postponed to July. We will provide updates regarding the exact date and time of the maintenance as soon as they are confirmed.

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

Relay Server Maintenance Notification:

CUSI will perform scheduled maintenance on our relay server to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

·        Electronic Payment Processing - Payments will be temporarily unavailable during the one-hour maintenance window starting on 5/26/2025 at 9:00 PM CST. 

Maintenance Objectives:

·        We are conducting this maintenance to implement critical infrastructure upgrades aimed at enhancing overall speed and performance. 

What to Expect:

·         Downtime: Approximately 1 hour

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

 

We appreciate your patience and understanding throughout the maintenance process.

Relay Server Maintenance Complete:

The scheduled maintenance has been successfully completed. All systems are now fully operational. We appreciate your patience and understanding during this time.

If you experience any issues, please contact our support team at techsupport@cusi.com

Thank you for your continued trust in our service.

CUSI will perform scheduled maintenance to enhance our systems' performance, security, and reliability. During this time, the following services may be unavailable or experience intermittent issues:

·         Stripe Server: The CUSI Stripe Server may be unreachable during this time.

Maintenance Objectives:

·         Performance Improvements: To enhance payout data access for larger date ranges. 

What to Expect:

·         Downtime: Less than One Hour

Contact Information:

If you have any questions or concerns, don't hesitate to contact our support team at techsupport@cusi.com.

 

We appreciate your patience and understanding throughout the maintenance process.

We are pleased to announce that the scheduled maintenance for the Stripe Server was successfully completed as of 06:17 am CST.

Maintenance Details:

• Maintenance Start Time: 06:00 AM CST
• Duration: 17 minutes
• Affected Services:
• Stripe Server

What We Achieved:

During this maintenance window, we implemented several critical updates:

• Performance Enhancements: To enhance payout data access for larger date ranges. 

Current Status:

All services are now fully operational. You should experience normal performance and functionality.

Thank You:

We appreciate your understanding and patience during the maintenance period. If you encounter any issues or have questions, please get in touch with our support team at techsupport@cusi.com