Failed eCheck (NSF) Notifications Not Being Sent

Informational

Failed eCheck (NSF) Notifications Not Being Sent

Status: Closed
Date:
End:
Duration: 22 hours 16 minutes
Affected Components:
CUSI Payment Services Stripe
Affected Groups:
CUSI
Update

CUSI has identified an issue where failed eCheck notifications are not being sent when an eCheck is returned for non-sufficient funds (NSF). Our team is working on a fix.

In the meantime, please use your daily payout reports to check for returned eChecks and make any account adjustments you need.

We’ll post another update as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

Monitoring

Status: Monitoring

Update:
We’ve deployed a fix for the issue in CWP that kept failed eCheck notifications from being sent when an eCheck was returned for non-sufficient funds (NSF). We’ve confirmed that notifications are now going out for new NSF returns.

We’re also sending notifications for NSF returns from the past 15 days that were missed. For returns older than 15 days, please use your daily payout reports to find any returned eChecks and make the account adjustments you need.

CUSI will keep monitoring and post another update once the missed notifications have been sent. Thank you for your patience.

Resolved

Status: Resolved

Update:
This incident has been resolved. Failed eCheck notifications for NSF returns are now being sent in CWP as expected, and we’ve sent all missed notifications for NSF returns from the past 15 days.

For NSF returns older than 15 days, please use your daily payout reports to find any returned eChecks and make the account adjustments you need.

If you have any questions, please contact CUSI Support. Thank you for your patience.

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