CWP Login Errors – 403 Forbidden

Incident

CWP Login Errors – 403 Forbidden

Status: Closed
Start:
End:
Duration: 6 hours 10 minutes
Affected Components:
CUSI Payment Services Stripe CUSI Third Party Payment Services
Affected Groups:
CUSI
Investigating

Status: Investigating

Message:
We are aware of an issue where some customers get a “403 Forbidden” error when trying to log in to the Customer Web Portal (CWP). Our team is investigating the cause.

During this time, customers may not be able to reach their accounts, view bills, or make payments through CWP. We apologize for the inconvenience and will post another update as soon as we learn more.

Monitoring

Status: Monitoring

Message:
We have deployed a fix for the issue that caused some customers to get a “403 Forbidden” error when logging in to the Customer Web Portal (CWP). Customers should now be able to log in, view bills, and make payments as normal.

We are watching the system to make sure the issue is fully resolved. If a customer still gets a 403 error, they should clear their browser cache or try a private/incognito window. If that doesn’t fix it, please contact CUSI Support.

We will post a final update once we confirm the issue is resolved.

Resolved

Status: Resolved

Message:
The issue that caused some customers to get a “403 Forbidden” error when logging in to the Customer Web Portal (CWP) has been resolved. After deploying a fix and monitoring the system, we have confirmed that CWP is working normally. Customers can log in, view bills, and make payments as usual.

Thank you for your patience while we worked on this issue. If you or your customers still have trouble logging in, please contact CUSI Support at techsupport@cusi.com.

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