Unscheduled Maintenance: Online Account Registration & Password Resets

Incident

Unscheduled Maintenance: Online Account Registration & Password Resets

Status: Closed
Start:
End:
Duration: 3 days 23 minutes
Affected Components:
CUSI Payment Services Stripe CUSI Third Party Payment Services
Affected Groups:
CUSI
Investigating

Unscheduled Maintenance: Online Account Registration & Password Resets

Online account registration and password resets are temporarily unavailable. Our team is working to restore these features as quickly as possible. We do not have an estimated completion time yet, but we will post an update here as soon as service is restored.

Existing users can still log in and make payments.

We apologize for the inconvenience and thank you for your patience.

Monitoring

Monitoring: Online Account Registration & Password Resets

Online account registration, password resets, and account recovery are available again. Overnight, our team put security improvements in place and deployed them to all customer portals.

We are monitoring the system closely. If we see any more problems, we may need to turn these features off again for a short time, and we’ll post an update here if that happens.

If you tried to register or reset your password during the outage and it didn’t work, please try again now.

Thank you for your patience.

Resolved

Resolved: Online Account Registration & Password Resets

Online account registration and password resets have been restored. Users can now register new accounts and reset their passwords as usual.

If you still have trouble registering or resetting your password, try clearing your browser cache or using a different browser. If that doesn’t fix it, please contact your utility’s customer service office for help.

We apologize for the inconvenience and thank you for your patience.

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