CUSI Product Status Notice
CUSI Product Status Notice
CUSI Product Status Notice
Last Updated: 10/15/2026
CUSI is actively monitoring product and service statuses and working to address outstanding issues. Please review the updates below for the latest information regarding each service.
Current Product Statuses
| Product/Service | Status | Update |
| QuickPay | Resolved | All services have been restored |
| Elements Integration | In progress | Work is ongoing to address the issue |
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| Twilio IVR | Investigating | Investigation is ongoing |
| Credit Card Post Back | Identified |
The issue has been identified, and next steps are being assessed. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Monitor CUSI Product Status
Monitor this status page for the latest updates on all CUSI products and services. CUSI will update this page as service statuses change and new information becomes available. Check back regularly for the latest announcements, ongoing investigations, and service restoration updates.
Thank you for your patience and understanding.
CUSI
CUSI Product Status Notice
Last Updated: 10/15/2026
CUSI is actively monitoring product and service statuses and working to address outstanding issues. Please review the updates below for the latest information regarding each service.
Current Product Statuses
| Product/Service | Status | Update |
| QuickPay | Investigating | Investigating performance. |
| Elements Integration | In progress | Work is ongoing to address the issue |
| E-Checks Stripe | Identified | Development fix in progress |
| Twilio IVR | Investigating | Investigation is ongoing |
| Credit Card Post Back | Identified | The issue has been identified, and next steps are being assessed. |
| Resolved Products and Services |
|
|
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Monitor CUSI Product Status
Monitor this status page for the latest updates on all CUSI products and services. CUSI will update this page as service statuses change and new information becomes available. Check back regularly for the latest announcements, ongoing investigations, and service restoration updates.
Thank you for your patience and understanding.
CUSI
CUSI Product Status Notice
Last Updated: 10/16/2026
We are updating all CWP portals to improve system stability, optimize performance, and enhance portal security. All updates are expected to be completed by 1:00 p.m. CDT. We appreciate your patience as we work to ensure a more stable and secure portal experience.
To ensure your portal has the latest updates applied, please verify the following settings on your UMS Server:
Navigate to the following directory on the UMS Server: C:\Program Files\CUSI\UMS Server
Double-click CUSI.UMS.Server.Configuration.exe.
1. Select the Legacy tab.
2. Under Binding Type, ensure the setting is configured as BasicHTTP.
3. Under Port, ensure the value is set to 10443. If it is not, update it to 10443.
4. Select Save. The save process will take approximately 60 seconds to complete.
5. Select Stop.
6. Select Restart.
If you need assistance, please email **techsupport@cusi.com** and request assistance with configuring the Legacy Server Settings.
Current Product Statuses
| Product/Service | Status | Update |
| QuickPay Performance | Monitoring | |
| Elements Integration | In progress | Work is ongoing to address the issue |
| E-Checks Stripe | Identified | Development fix in progress |
| Twilio IVR | Service Outage | Investigation is ongoing |
| Credit Card Post Back | Monitoring | |
| Resolved Products and Services | ||
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Monitor CUSI Product Status
Monitor this status page for the latest updates on all CUSI products and services. CUSI will update this page as service statuses change and new information becomes available. Check back regularly for the latest announcements, ongoing investigations, and service restoration updates.
Thank you for your patience and understanding.
CUSI
CUSI Product Status Notice
Status Update – 12:55 PM
Portal updates are still deploying across all sites. We appreciate your patience and will provide another update as soon as the deployment is complete.
Current Product Statuses
| Product/Service | Status | Update |
| QuickPay | Deployment in progress | As of 12:55 pm, portal deployments were still in progress |
| E-Checks Stripe | Identified | Development fix in progress |
| Twilio IVR | Investigating | Investigation is ongoing |
| Credit Card Post Back | Deployment in progress | As of 12:55 pm, portal deployments were still in progress |
| Resolved Products and Services |
|
|
| Elements Integration | Resolved | This issue has been resolved. |
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Monitor CUSI Product Status
Monitor this status page for the latest updates on all CUSI products and services. CUSI will update this page as service statuses change and new information becomes available. Check back regularly for the latest announcements, ongoing investigations, and service restoration updates.
Thank you for your patience and understanding.
CUSI
CUSI Product Status Notice
Status Update – 4:16 PM
UMS Client Action Required
Please verify that your UMS Client and UMS Server are running the same version:
- Log in to UMS.
- Navigate to Help > About UMS.
- Compare the version numbers for the UMS Client and UMS Server.
- If the version numbers do not match, email **techsupport@cusi.com** with the subject line: Mismatch version number.
Current Product Statuses
| Product/Service | Status | Update |
| E-Checks Stripe | Identified | Development fix in progress |
| Twilio IVR | Investigating | Investigation is ongoing |
| Resolved Products and Services | ||
| QuickPay | Resolved | This issue has been resolved. |
| Credit Card Post Back | Resolved | This issue has been resolved. |
| Elements Integration | Resolved | This issue has been resolved. |
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Thank you for your patience and understanding as we continue working to ensure the highest level of security for all CUSI clients.
Status Update: Services Restored — Monitoring Ongoing
Current Product Statuses
| Product/Service | Status | Update |
| Resolved Products and Services | ||
| Twilio IVR | Resolved | This issue has been resolved. |
| E-Checks Stripe | Resolved | This issue has been resolved. |
| QuickPay | Resolved | This issue has been resolved. |
| Credit Card Post Back | Resolved | This issue has been resolved. |
| Elements Integration | Resolved | This issue has been resolved. |
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
All previously reported CUSI product and service issues have been resolved, and all services are operating normally. Thank you for your patience while our teams worked to restore and secure each service.
| Product/Service | Status | Update |
| Resolved Products and Services | ||
| Twilio IVR | Resolved | This issue has been resolved. |
| E-Checks Stripe | Resolved | This issue has been resolved. |
| QuickPay | Resolved | This issue has been resolved. |
| Credit Card Post Back | Resolved | This issue has been resolved. |
| Elements Integration | Resolved | This issue has been resolved. |
| E-Check Post Back | Resolved | This issue has been resolved. |
| IVR Tech | Resolved | This issue has been resolved. |
| UMS On-Prem | Resolved | Security patches applied to cusiadmin. |
| UMS Hosted | Resolved | Security patches applied to cusiadmin. |
| UB4 | Resolved | Security patches applied to cusiadmin. |
Ongoing Product Status Updates
No further action is required at this time. CUSI will continue to monitor all products and services and will post to this page if any new issues arise. If you experience any problems, please contact CUSI Support.
Thank you for your patience and understanding.
CUSI