Quick Pay Temporarily Unavailable as Portals Come Back Online

Informational

Quick Pay Temporarily Unavailable as Portals Come Back Online

Status: Closed
Date:
End:
Duration: 1 day 21 hours 46 minutes
Affected Components:
CUSI Payment Services Stripe CUSI Third Party Payment Services
Affected Groups:
CUSI
Update

Dear Valued CUSI Client,

We want to update you on Quick Pay as customer web portals continue to come back online.

As portals are restored, Quick Pay will stay unavailable for now. This is intentional. Our team is adding more security protections to Quick Pay before we turn it back on. We are not re-enabling it until that work is finished and fully verified, so your customers can pay with confidence.

What this means for your customers:

  • Customers can log in to restored portals and use the other portal features as usual.
  • The Quick Pay option will not be available, and customers will not be able to make Quick Pay payments until further notice.
  • Customers who need to pay now can use your other available payment methods.

We will announce here as soon as Quick Pay is available again.

We apologize for the inconvenience to you and your customers, and we appreciate your patience while we put these protections in place.

You can follow the latest updates at status.cusi.com.

Thank you for your continued partnership.

Resolved

Dear Valued CUSI Client,

We’re pleased to let you know that Quick Pay is now available again in the Customer Web Portal.

As we shared earlier, we kept Quick Pay offline while our team added more security protections. That work is now finished and fully verified, and Quick Pay has been turned back on.

What this means for your customers:

  • Customers can make Quick Pay payments again through the portal.
  • To make a Quick Pay payment, customers will now need to enter a phone number that matches the one on their account. This is part of the new security protections.
  • Customers whose phone number is missing or out of date on their account will need to contact your office to update it before using Quick Pay.
  • All other portal features remain available as usual.

Thank you for your patience while we put these protections in place. We know the wait was an inconvenience for you and your customers, and we appreciate your understanding.

You can follow the latest updates at status.cusi.com.

Thank you for your continued partnership.

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