Delayed Stripe E-Check Payouts

Incident

Delayed Stripe E-Check Payouts

Status: Closed
Start:
End:
Duration: 6 days 23 hours 28 minutes
Affected Components:
CUSI Payment Services Stripe
Affected Groups:
CUSI
Investigating

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is aware of an issue regarding Stripe batches/deposits for yesterday's E-check activity that impacts a subset of clients. We are working with the processor to determine the full impact of the issue, as well as an estimated timeline for a fix.

  • Start Time: 10/8/26 @ 8:09 am CST

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Update

CUSI’s transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI continues to research and investigate the issue with Stripe batches/deposits for yesterday’s E-check activity, which affects a subset of clients. We are still working closely with the processor to find the cause, determine the full impact, and set an estimated timeline for a fix. No action is needed from you at this time.

  • Start Time: 10/8/26 @ 8:09 am CST
  • Last Updated: 10/8/26 @ 1:03 pm CST
  • Status: Investigating

CUSI will keep working to resolve this issue and will send another update as soon as we have more information. Thank you for your continued patience.

Update

CUSI’s transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI continues to research and investigate the issue with Stripe batches/deposits for yesterday’s E-check activity, which affects a subset of clients. We are still working closely with the processor to find the cause, determine the full impact, and set an estimated timeline for a fix. No action is needed from you at this time.

  • Start Time: 10/8/26 @ 8:09 am CST
  • Last Updated: 10/8/26 @ 3:17 pm CST
  • Status: Investigating

CUSI will keep working to resolve this issue and will send another update as soon as we have more information. Thank you for your continued patience.

Identified

CUSI’s transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI has identified the cause of the issue with Stripe batches/deposits for E-check activity from 10/7/26, which affects a subset of clients. We are working closely with the processor on a resolution and will share an estimated timeline as soon as one is confirmed. No action is needed from you at this time.

  • Start Time: 10/8/26 @ 8:09 am CST
  • Last Updated: 10/12/26 @ 10:02 am CST
  • Status: Identified

CUSI will continue working toward a resolution and will send another update as soon as more information is available. Thank you for your continued patience.

Resolved

CUSI’s transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

The issue with Stripe batches/deposits for E-check activity from 10/7/26 has been fully resolved. CUSI worked closely with the processor to correct the issue, and affected batches and deposits have now been processed. No action is needed from you at this time.

  • Start Time: 10/8/26 @ 8:09 am CST
  • Resolved Time: 10/15/26 @ 7:39am CST
  • Last Updated: 10/15/26 @ 7:39am CST
  • Status: Resolved

If you notice any remaining discrepancies with your E-check batches or deposits from this date, please contact CUSI Support. Thank you for your patience while we worked toward a resolution.

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