Inability to Process Credit Cards through Stripe

Informational

Inability to Process Credit Cards through Stripe

Status: Closed
Date:
End:
Duration: 4 days 21 hours 5 minutes
Affected Components:
CUSI Payment Services Stripe
Affected Groups:
CUSI
Monitoring

CUSI is announcing that the issue related to Stripe Credit Card Processing has now been resolved as of 12:27pm CST.

Details of the Issue:

  • Issue Start Time: 10/7/26 at 12:10pm CST

  • Duration: 17 minutes

  • Affected Services:

    • Stripe Credit Card Processing

Resolution Steps:

  • Diagnosis: CUSI quickly diagnosed the issue, identifying an issue with the Stripe server.

  • Action Taken: CUSI implemented the following actions to resolve the issue:

    • [Action 1]: Restored the Stripe Server connection

  • Verification: After applying the fixes, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

  • CUSI will continue to monitor the services closely to ensure stability.

  • If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

Investigating

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is still investigating an issue affecting Stripe credit card processing.

  • Start Time: 10/7/26 at 12:10pm CST

  • Impact: Stripe Payments are unable to process and the gateway reconciliation tool may present errors.

  • Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Monitoring

CUSI is announcing that a resolution has been successfully deployed to address the Stripe credit card failures. Our technical team has made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status:

  • Monitoring: CUSI is closely monitoring the performance and functionality to ensure that the issue has been fully resolved.

Actions Taken:

  • The technical team has identified and addressed the cause of the disruption.

  • Mitigation measures have been put in place to prevent recurrence.

  • Continuous monitoring is being conducted to track performance and detect any anomalies.

Next Steps:

  • Monitor Closely: Please be vigilant and report any irregularities or issues you may encounter.

  • Feedback: Feedback is crucial during this monitoring phase. If you notice any problems, please contact our technical support team immediately.

  • Updates: CUSI will provide regular updates on the status and any further actions required.

Resolved

CUSI is announcing that the issue affecting Stripe credit card processing was resolved at 12:27 PM CDT on October 7, 2026.

Details of the Issue

  • Start Time: October 7, 2026, at 12:10 PM CDT
  • Duration: 17 minutes
  • Affected Service: Stripe credit card processing

Resolution

  • Diagnosis: CUSI found that the cause was a problem with the connection to the Stripe server.
  • Action Taken: CUSI restored the connection to the Stripe server.
  • Verification: After restoring the connection, CUSI tested credit card processing to confirm it was working as expected.

Current Status

All affected services are fully operational. Users should see normal performance and functionality.

Next Steps

  • CUSI will keep monitoring the service closely to make sure it stays stable.
  • If you run into any problems, please contact our support team at techsupport@cusi.com.

Thank You

CUSI apologizes for any inconvenience this outage caused. We appreciate your patience and understanding.

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