IVR Tech Inability to Look Up Accounts

Incident

IVR Tech Inability to Look Up Accounts

Status: Closed

Start:

End:

Duration: 4 hours 14 minutes

Affected Components:

CUSI Third-Party Interfaces

Affected Groups:

CUSI

Update

2026-08-25T13:48:00.0000000Z

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating an issue affecting IVR Tech account lookup for both Stripe and Bluefin customers.

Start Time: 8/25/26 at 8:48am CST
Impact: IVR Tech customers are not able to look up accounts
Estimated Resolution: TBD

CUSI is working diligently to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Resolved

2026-08-25T18:02:00.0000000Z

CUSI is announcing that the tasks executed related to the IVR Tech lookup issue have successfully addressed the issues as of 1:02 pm CST.

Details of the Issue:

Issue Start Time: 8/25/26 at 8:48 am CST
Duration: 4 hours 14 minutes
Affected Services:
- IVR Tech Lookup

What Happened:

The issue was caused by an IVR tech code update. CUSI and IVR Tech identified the problem and worked diligently to restore service.

Resolution Steps:

Verification: After applying the fixes, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

CUSI will continue to monitor the services closely to ensure stability.
If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.