Inability to Make Payments Through IVR Tech

Incident

Inability to Make Payments Through IVR Tech

Status: Closed
Start:
End:
Duration: 2 hours 10 minutes
Affected Components:
CUSI Third-Party Interfaces
Affected Groups:
CUSI
Investigating

CUSI's transparent and effective client communication is a top priority, and we are committed to providing you with regular updates regarding CUSI products.

CUSI is currently investigating an issue affecting the ability to make payments through IVR Tech.

  • Start Time: 2/20/26 at 1:42pm CST

  • Impact: Customers are unable to make payments through IVR Tech

  • Estimated Resolution: TBD

CUSI is working diligently with IVR Tech to resolve the issue and will provide updates as soon as possible. Thank you for being so patient.

Monitoring

CUSI is announcing that a resolution has been successfully deployed to address the IVR Tech connection issue. IVR Tech's technical team has made the necessary corrections, and is currently monitoring to ensure stability and effectiveness.

Current Status:

  • Monitoring: CUSI is monitoring the performance and functionality to ensure that the issue has been fully resolved.

Actions Taken:

  • IVR Tech's technical team has identified and addressed the cause of the disruption.

Next Steps:

  • Monitor Closely: Please be vigilant and report any irregularities or issues you may encounter.

  • Feedback: Feedback is crucial during this monitoring phase. If you notice any problems, please contact our technical support team immediately.

  • Updates: CUSI will provide regular updates on the status and any further actions required.

Resolved

CUSI is announcing that outage specifically related to IVR Tech has been successfully resolved as of 3:52pm CST

Details of the Issue:

  • Issue Start Time: 1:42pm CST

  • Duration: 2 hours 10 minutes

  • Affected Services:

    • IVR Tech

Resolution Steps:

  • Diagnosis: CUSI and IVR Tech quickly diagnosed the issue.

  • Action Taken: IVR Tech implemented the correction.

  • Verification: After applying the fixes, CUSI thoroughly tested the services to ensure they function as expected.

Current Status:

As of now, all affected services are fully operational. Application users should experience normal performance and functionality.

Next Steps:

  • CUSI will continue to monitor the services closely to ensure stability.

  • If you encounter any issues, please report them to our support team at techsupport@cusi.com

Thank You:

CUSI sincerely apologizes for any inconvenience this outage may have caused and appreciate your understanding and patience. Your satisfaction is important to us.

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