Monitoring - CUSI is notifying you about an enhancement to our communication regarding service outages.
Starting Monday, November 4th, CUSI will implement a new outage notification system designed to keep you informed about any service interruptions in real-time. This system will provide timely updates to ensure you know of any issues affecting your service.
Because you are currently a registered subscriber, no action is required on your part. Your subscription will automatically transfer. Once received, you can reset your password to log in and manage your subscription.
Thank you for your continued support as we strive to improve your experience. Feel free to reach out if you have any questions or need assistance.
Oct 23, 2024 - 13:50 CDT
UB4
?
Operational
90 days ago
100.0
% uptime
Today
UMS
Operational
Email Communications
?
Operational
SMS and IVR Communications
Operational
90 days ago
100.0
% uptime
Today
Twilio SMS
Operational
Twilio MMS
Operational
Twilio Messaging Channels
Operational
Twilio Studio
Operational
Twilio TwiML
Operational
Twilio Queue
Operational
IVR Tech
?
Operational
90 days ago
100.0
% uptime
Today
CUSI Payment Services
Operational
90 days ago
99.99
% uptime
Today
CUSI Payment Services - Powered by Stripe
?
Operational
90 days ago
99.98
% uptime
Today
CUSI Payment Relay Server
?
Operational
90 days ago
100.0
% uptime
Today
CWP - Payments
?
Operational
90 days ago
100.0
% uptime
Today
Plaid Integration
?
Operational
90 days ago
100.0
% uptime
Today
USA E-Pay
Operational
90 days ago
100.0
% uptime
Today
Bluefin Payment Provider
?
Operational
90 days ago
99.8
% uptime
Today
Bluefin - Hosted Payment Form
?
Operational
90 days ago
100.0
% uptime
Today
Bluefin Payment Systems
?
Operational
90 days ago
99.61
% uptime
Today
Mobile Meter Reading - MMRS
?
Operational
90 days ago
100.0
% uptime
Today
CUSI Mobile Service Orders
?
Operational
90 days ago
100.0
% uptime
Today
CUSI Customer Web Portal (CWP 2.0) - Microsoft Azure Cloud Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure - South Central US Data Center
Operational
Microsoft Azure - Eastern US Data Center
Operational
Microsoft Azure - North Central US Data Center
Operational
Microsoft Azure - Western US Data Center
Operational
CWP
?
Operational
90 days ago
100.0
% uptime
Today
CUSI Email Services - Powered by SendGrid
?
Operational
SendGrid SMTP
Operational
SendGrid API
Operational
Cloud Hosting
Operational
90 days ago
100.0
% uptime
Today
NetApp
?
Operational
90 days ago
100.0
% uptime
Today
Azure Virtual Desktop
Operational
90 days ago
100.0
% uptime
Today
Third-Party Integrations
Operational
90 days ago
100.0
% uptime
Today
Vanco Integration
Operational
90 days ago
100.0
% uptime
Today
AMI Partners
Operational
Badger Analytics
Operational
Sensus Analytics
Operational
CUSI Managed Data Services
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
CUSI will be performing maintenance on our Stripe server on 11/2/24, beginning at 9:00 AM and ending at 10:00 AM Central Time. There is no expected interruption of service.
What do you need to do? There is no action required on your part.
If you experience any issues, please contact CUSI Technical Support. Posted on
Oct 28, 2024 - 11:44 CDT
Resolved -
CUSI Clients experienced a post-back issue when attempting to process credit card payments. Functionality has been restored at this time. If you are still experiencing post-back issues, please reach out to our technical support staff.
Thank you for your commitment to CUSI. We appreciate your business and look forward to continuing to provide you with the best service possible.
Oct 15, 10:14 CDT
Monitoring -
We have implemented a fix and are monitoring the results.
Oct 15, 09:31 CDT
Investigating -
We're currently investigating reports of a potential service interruption with credit card payments posting back to the billing system. We apologize for any inconvenience and will post another update as soon as we learn more.
Oct 15, 08:38 CDT